RETURN & REFUND POLICY

Last Updated: September 2026

Return & Refund Policy

At SOOK, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures regarding cancellations, returns, refunds and defective products.

This policy applies to purchases made through the SOOK website and is intended to comply with applicable Israeli consumer-protection legislation.

1. Cancellation of an Online Purchase

For purchases made through the SOOK website, Israeli consumers may generally cancel a distance-selling transaction within 14 days from the date of the transaction or from the date on which the consumer receives the required transaction details/document, whichever is later, subject to the conditions and exceptions provided by law.

To request cancellation, please contact us using:

Email: [SOOK EMAIL]
Phone: [SOOK PHONE]
Address: [SOOK BUSINESS ADDRESS]

Please provide your name, order number and the details of the product you wish to return.

2. Cancellation Fee

Where permitted by Israeli law, SOOK may charge a cancellation fee of up to:

5% of the transaction value or NIS 100, whichever is lower.

No cancellation fee will be charged where the cancellation is due to a defect, non-conformity between the product and the information provided to the consumer, or failure to supply the product within the agreed time, where applicable under Israeli law.

3. Returning the Product

Following cancellation, the product should be returned to SOOK in accordance with our return instructions.

Unless the law provides otherwise, the consumer is responsible for returning the product.

Where the cancellation is due to a defect, non-conformity or failure to deliver as agreed, responsibility for returning the product may rest with SOOK as required by law.

4. Refunds

After receiving a valid cancellation request and, where required, receiving the returned product, SOOK will process the refund within the period required by applicable Israeli law.

For distance-selling transactions, Israeli consumer guidance states that the business should refund the consumer within 14 days of receiving the cancellation notice, subject to the applicable circumstances and legal requirements.

Refunds will normally be made using the original payment method.

The timing for the refund to appear in your account may depend on your credit-card company, bank or payment provider.

5. Defective Products

If you receive a defective product, please contact SOOK as soon as reasonably possible.

Please provide:

• Order number
• Product name
• Description of the problem
• Photographs or video where useful
• Proof of purchase

SOOK will review the issue and provide the appropriate repair, replacement, refund or other remedy where required by applicable law.

6. Warranty

Certain new electrical and electronic products may be subject to Israeli warranty and after-sales-service regulations.

For applicable products priced above NIS 150, Israeli regulations generally provide a one-year warranty period, subject to the applicable regulations and exceptions.

Warranty coverage does not generally extend to damage caused by misuse, accidental damage, improper installation or other circumstances excluded by applicable law or the product warranty.

7. Products Requiring Installation

Where a product requires installation or professional guidance, warranty commencement may be affected by the applicable Israeli warranty regulations.

Customers should not attempt installation contrary to the manufacturer's instructions or applicable safety requirements.

8. Contact Us

For return, cancellation or refund assistance: