الشحن
Last Updated: September 2026
Shipping Policy
SOOK ships products within Israel according to the delivery options presented at checkout.
1. Delivery Areas
We currently deliver to addresses within:
Israel
If you require delivery to an area that is not available during checkout, please contact us before placing your order.
2. Delivery Options
Available delivery methods and prices will be displayed at checkout.
Depending on the product and destination, available methods may include:
- Home delivery
- Courier delivery
- Pickup, where available
3. Delivery Times
Estimated delivery times will be displayed during checkout or communicated with the order confirmation.
Delivery times are estimates and may vary due to:
- Product availability
- Delivery location
- Holidays
- Weather
- Security situations
- Courier delays
- Incorrect address information
- Circumstances outside SOOK's reasonable control
4. Delivery Address
Customers are responsible for providing an accurate delivery address and contact information.
If the address is incorrect and additional delivery costs are incurred, SOOK may contact the customer regarding the additional cost, subject to applicable law.
5. Delayed Delivery
If SOOK does not deliver the product within the agreed delivery period, the consumer's rights will be determined according to applicable Israeli law.
Israeli consumer guidance specifically addresses cancellation rights where a business fails to supply a product at the agreed time.
6. Damaged Package
If your package appears significantly damaged upon delivery, please photograph the package before opening it and contact SOOK as soon as possible.
7. Incorrect or Missing Products
If you receive:
- The wrong product
- A missing product
- A damaged product
- A product materially different from the one ordered
please contact us promptly with your order number and supporting photographs.
We will review the matter and provide the appropriate solution.
8. Installation
Unless specifically stated on the product or order page, shipping does not automatically include professional installation.
Where installation is available, its price and terms will be stated separately.
9. Order Tracking
Where tracking is available, SOOK or the delivery provider may provide tracking information by email, SMS or another available communication method.